Last updated: 6 October 2026
If something is not right, please get in touch. We will help you resolve it. These arrangements do not limit your statutory consumer rights.
Contact and return address
Raphaella Ltd, trading as Raphie’s Coffee, is registered in England and Wales (company number 17456964). Our registered office and postal address is 8 Albion Court, Burnopfield, NE16 6LS. Email hello@raphiescoffee.co.uk.
Please include your order number. Send returns to the postal address above. Contacting us first helps us identify the return, but is not a condition of exercising your cancellation rights.
Changing or cancelling an order
You may cancel your online order without giving a reason by telling us within 14 days after delivery. Email us or send a clear cancellation statement to our postal address. Your cancellation does not depend on us approving it. You then have 14 days to send the goods back. If your order arrives in separate deliveries, the cancellation period starts when you receive the last item.
Contact us promptly if you want to change an order. We will try to help before dispatch; changes may not be possible once preparation has begun. Starting roasting or packing does not, by itself, remove your cancellation rights.
Returning coffee
Please keep coffee sealed while you decide whether to keep it. Opening or brewing it may reduce its resale value and the amount refunded for a change-of-mind return. We do not automatically treat our standard coffee options, including fresh roasting, as bespoke goods exempt from cancellation.
If goods are faulty, damaged, incorrect or not as described, tell us as soon as possible. A photograph can help, but is not a condition of your legal rights. We will arrange an appropriate remedy under consumer law and cover reasonable return costs where a return is needed.
Refunds and return postage
For a change-of-mind return, you pay return postage. Please pack the coffee securely, include your order number and keep proof of posting. We refund the goods and the cost of our least expensive standard delivery for a cancelled order. Any extra paid for Tracked 24 is not refundable on a change-of-mind cancellation. We may reduce a refund for loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.
We refund using your original payment method, without a refund fee, within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. If no goods were dispatched, we refund within 14 days of your cancellation notice.
Optional cancellation form
You can copy this optional form into an email or letter. A clear statement that you wish to cancel is also sufficient.
To: Raphaella Ltd, 8 Albion Court, Burnopfield, NE16 6LS; hello@raphiescoffee.co.uk
I give notice that I cancel my contract for the following goods:
Goods / order number:
Ordered on / received on:
Your name:
Your address:
Date:
Signature (only if sent on paper):
Taste and brewing advice
Taste depends on brewing, water and personal preference. We are happy to help you get the best from your coffee. This does not affect your rights if the goods are faulty or not as described.