Last updated: 6 October 2026
These terms apply when you buy coffee from Raphie’s Coffee. Please save a copy for your records.
Who you are buying from
Raphaella Ltd, trading as Raphie’s Coffee, is registered in England and Wales (company number 17456964). Our registered office and postal address is 8 Albion Court, Burnopfield, NE16 6LS. Email hello@raphiescoffee.co.uk.
Products and prices
Product pages describe the coffee and packing options. Select your packing, roasting choice and quantity before adding to your basket. Fresh roast to your order adds £2 per item. The standard roasting option is Roasted within 14 days before your order date. Flavour notes describe the coffee’s character rather than added ingredients, unless the product states otherwise. Illustrations are representative; packaging may change.
All prices are in pounds sterling. We are not VAT registered and do not add VAT. The final goods, discounts and delivery total is shown before you place your order.
Placing an order and payment
Please check your details before placing your order. Checkout clearly states the obligation to pay. Payment is processed securely by Stripe or Square, according to your choice. An initial order acknowledgement records receipt; your contract is confirmed when we send confirmation accepting your paid order. If we cannot accept an order, for example because an item is unavailable, we will contact you and refund any payment received.
Delivery and dispatch
We deliver to UK addresses only. Royal Mail Tracked 48 costs £4 for orders below £30 and is free for orders of £30 or above. Tracked 24 costs £5 below £30, or £1 as an upgrade at £30 or above. The threshold applies to the goods total after discounts, before delivery.
We dispatch within one day of order confirmation, or within three days if any item has the Fresh roast to your order option. Tracked 48 aims to arrive within two to three working days after dispatch; Tracked 24 aims to arrive the next working day. These are estimates, not guarantees. Choosing Tracked 24 does not shorten roasting or packing time. We will contact you if there is a delay.
Please provide a complete, accurate address. Contact us if a parcel is late, missing or damaged; we will investigate with the carrier. We remain responsible for the goods until they reach you or your nominated recipient. We deliver within 30 days unless a different period is agreed with you.
Cancellation and returns
You may cancel your online order without giving a reason by telling us within 14 days after delivery. Email us or send a clear cancellation statement to our postal address. Your cancellation does not depend on us approving it. You then have 14 days to send the goods back. If your order arrives in separate deliveries, the cancellation period starts when you receive the last item.
Contact us promptly if you want to change an order. We will try to help before dispatch; changes may not be possible once preparation has begun. Starting roasting or packing does not, by itself, remove your cancellation rights.
For a change-of-mind return, you pay return postage. Please pack the coffee securely, include your order number and keep proof of posting. We refund the goods and the cost of our least expensive standard delivery for a cancelled order. Any extra paid for Tracked 24 is not refundable on a change-of-mind cancellation. We may reduce a refund for loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.
We refund using your original payment method, without a refund fee, within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. If no goods were dispatched, we refund within 14 days of your cancellation notice.
Faulty goods and complaints
If your coffee is faulty, damaged, incorrect or not as described, email us with your order number. We will provide the remedy required under consumer law and cover reasonable return costs where appropriate. Nothing in these terms excludes or limits your statutory rights, or liability that cannot legally be limited. We are happy to help with brewing questions too.
Optional cancellation form
You can copy this optional form into an email or letter. A clear statement that you wish to cancel is also sufficient.
To: Raphaella Ltd, 8 Albion Court, Burnopfield, NE16 6LS; hello@raphiescoffee.co.uk
I give notice that I cancel my contract for the following goods:
Goods / order number:
Ordered on / received on:
Your name:
Your address:
Date:
Signature (only if sent on paper):
Privacy and applicable law
See our Privacy & Cookie Policy for how we handle information. These terms are governed by the law of England and Wales, without removing mandatory protections available to consumers elsewhere in the UK. You may bring a claim in the courts where you live in the UK.